Students Frequently Asked Questions

1 What is expected of me?

2What will my host family be like?

3I have not organised an airport transfer through Hospitality London, will you still help me get from the airport to my host family?

4Will I have my own room?

5What rules am I expected to follow in respect of my room?

6Can I bring back friends to my room late at night?

7Am I allowed access to the rest of the house?

8Will I be able to shower daily?

9Am I expected to do my own laundry?

10What meals will I be given and when will they be served?

11Can I use the telephone?

12Will I be given a front door key and am I allowed to come in late at night?

13What if I do not like my host family?

 

1What is expected of me?

You are expected to be courteous at all times and it is customary in England to say “please” and “thank you.” Your host may provide you with written information or “House Rules” which are designed to help you iunderstand what is expected of you. It is in your own interest to try and take part in the family activities and integrate as far as possible for the duration of your stay. Your host family is there to help you.

2What will my host family be like?

Our host families are experienced in accommodating foreign visitors and will make you welcome into their home. The profiles of our families vary greatly. You may find yourself staying in a house with a family who have children at home or possibly in an apartment with a couple who have no children but who keep pets. Your hosts will treat you as a member of the family and are there to help you settle into the British way of life. We will supply you with a profile of your host family before you arrive so that you can get in contact with them before your arrival, if you wish to find out more about them.

3I have not organised an airport transfer through Hospitality London, will you still help me get from the airport to my host family?

Should you be worried about getting to your host family from the airport please contact us and we will be happy to help plan the journey to you host family's house.

4Will I be given my own room?

Yes. unless you have specifically requested to share with a friend or another visitor. you will be given your own room.

5Regarding my room, what rules am I expected to follow?

Your host will change the bed linen and clean your room on a weekly basis, but you are expected to keep it tidy. If you wish to watch TV or listen to music you are expected to do so quietly and respect the others especially late at night or early in the morning when people might be asleep. Some hosts may have electrical appliances or internet connection for you to use. Please seek their approval in advance before using them.

Neither Hospitality London nor your school or host family are responsible for your personal possessions. You are strongly advised to take out a student travel insurance policy to cover you in case your belongings are lost, stolen or damaged in or out of the host family's home.

6Can I bring back friends to my room late a night?

You should not bring friends back into the room to visit or sleep overnight without your host’s permission.

7Am I allowed access to the rest of the house?

The main living areas of the house will be accessible to you, such as the dining room and lounge. Many hosts will be happy for you to join them after dinner to socialise or watch TV. This will be a very good way to practice your English and learn more about the British culture. Likewise, many hosts will be very interested to learn more about you and your home.

8Will I be able to shower daily?

Yes. You will have access to a shared bathroom, and it is important to remember that you will not be the only one using the bathroom – unless you have booked a room with a private bathroom. For this reason, you should not spend too long in the bathroom especially in the morning which is usually the busiest time. You should also leave the bathroom as you found it, for example do not leave dirty laundry, wet and dirty towels lying around or personal washing on the wash basin. Although, it is the responsibility of the host to clean the communal areas, please try and help by not leaving your belongings there and leaving it clean.

9Am I expected to do my own laundry?

Hosts will offer to do your laundry once a week and free of charge. Alternatively, they will allow you to use their washing machine. You should ask your host’s permission if you require more regular washing but this may be at a small charge. Hosts too will usually provide you with a place to dry your clothes, do not expect that you will be able to dry them in your room.

10What meals will I be given and when will they be served?

Because Britain is a multi cultural country, our food is varied. Breakfast is usually cereal or toast and a hot drink. It will usually be served between 7 and 8. Lunch is often something light such as soup,  sandwich or a salad and the evening meal, usually eaten around 6pm, is the largest meal of the day and can consist of meat, fish, vegetables, with either rice or potatoes or a pasta dish, depending on the family.

If you have particularly dietary requirements, please let us know upon application.

Please also remember that use of the kitchen (except for self-catering guests) is permitted only with prior arrangement with the host.

11Can I use the telephone?

The host’s telephone is for you to receive incoming calls from family back home only. This will normally involve an incoming call to confirm your arrival and an incoming call before departure. Any further calls will be at the host’s discretion. You are not permitted to use the telephone to make outgoing calls or to connect to the internet. Please only use the telephone after prior arrangement with your host.

12Will I be given a front door key and am I allowed to come in late at night?

You will be given a front door key. Please inform your host if you expect to come home late and if so please ensure you enter the home quietly. Please take care in locking up the door and if you lose your key, you must inform the host immediately. A replacement will be provided to you at a cost.

13What if I do not like my host family?

This will be unlikely  as our host families are experienced in welcoming foreign guests and are carefully selected. If there is a genuine problem between yourself and the your host family, please contact us directly and we will look to find an immediate solution to the problem.

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